Airbnb apologizes for racism complaints, outlines changes

Airbnb Thursday apologized for its slow response to accusations of racism and outlined new policies to combat the problem, including reducing the prominence of photos in the booking process.

Among other things, new policies will expand Airbnb’s “Instant Book” program, which allows hosts to offer homes without approval of specific guests, as long as they meet basic qualifications, with a goal of 1 million listings by Jan. 1 .

In addition to expanding Instant Book and blocking calendars from accepting reservations for a given time period once hosts state their property is unavailable, Airbnb will:

Accusations that Airbnb has been ignoring complaints of racism have led several black entrepreneurs to create two new vacation rental websites where they say racism will not be tolerated.

Article source: